At Seeta Eye Centers, we focus on excellent results and a positive patient experience, and it takes every member of our team to make these goals a reality. And just as our ophthalmologists and optometrists are experts in optical surgery and eye care, our professional staff are experts in caring for the needs of our patients.
Seeta Eye Centers has been serving the Hudson Valley for a long time, so it's not surprising that some members of our staff would have some wisdom to share with other practices. To this end, our own Office Manager, Stacey Koch, has written an article for the magazine Administrative Eyecare entitled "Patient Satisfaction: How My Office Sees It."
The article was published in the 30th Anniversary issue of Administrative Eyecare. We are happy to see one of our own staff contributing her professional knowledge to this publication.
In the article, which you can read for yourself, Stacey lays out the principles that help Seeta Eye Centers' patients feel good about their experience with our doctors. The doctors and staff achieve this by:
- Treating patients with care, respect, and a positive attitude
- Listening to patients carefully and compassionately
- Making the patient experience as straightforward and simple as possible
- Being sincere in our words and actions to every individual patient
By following these steps, we have found that our patients experience additional benefits. Not only do they leave knowing that we care about their outcome, but the level of close personal attention we can give to each patient allows us to catch small mistakes before they become big ones, and providing better service that naturally leads to greater customer satisfaction.
If you have the time, we recommend you read Stacey's article: it really says a lot about how we strive to treat every patient. And if you want to experience our individualized approach to patient care for yourself, schedule a consultation by calling 845-454-1025 . Seeta Eye Centers has locations in Poughkeepsie and Fishkill.